Intelligent Analytics tool has an option for users to download reports as per the customized time range and in real-time. The below table shows all the information you will be able to download from the tool.
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Report
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How Does It Help?
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Where on Analytics?
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How Will You Receive It?
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AI Recommendation Reports
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Understand which intents can be added to the bot based on the user messages sent.
This helps you increase your bot automation and help with a better end-user experience
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AI Recommendations
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Dashboard
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Feedback Report
(Thumbs-up and Thumbs-down)
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If the bot has a thumbs up-thumbs down feedback enabled, you can understand on a message level if the user understood the message
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User Rating
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Dashboard
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Feedback Report
(User Rating from 1-5 and Reviews)
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Rating of 1-5 given by the end-user to the bot or agent.
Also, show the reviews given by the user
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User Rating
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Dashboard
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Conversation Report
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Understand the metric of conversation level data ie. no. of user messages in a conversation, no. of bot messages, did the conversation have a bot break message
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Message Analysis
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Dashboard
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Skill Analysis Report
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Understand the conversations and users at the step level
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Skill Analysis
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Dashboard
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Message Report
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Understand the messages exchanged with the bot.
Which messages led to a bot break, link to transcripts of the users, user-level data
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Message Analysis
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Dashboard
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Smart Funnel Report
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Understand where the user dropped off and the reason for the drop off for your main use cases
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Smart Funnel
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Dashboard
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Weekly Performance Emailer
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Every Monday, get the overall bot metric into your inbox
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Over Email
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Sent Over email
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Bot Automation Drop Alerting
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If the bot automation drops further than the threshold, real-time alerting can be setup
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Over Email
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Sent over email
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