How to Use Different Reports from The Analytics Dashboard?
Intelligent Analytics tool has an option for users to download reports as per the customized time range and in real-time. The below table shows all the information you will be able to download from the tool.
| Report | How Does It Help? | Where on Analytics? | How Will You Receive It? |
|---|---|---|---|
| AI Recommendation Reports |
Understand which intents can be added to the bot based on the user messages sent. This helps you increase your bot automation and help with a better end-user experience |
AI Recommendations | Dashboard |
|
Feedback Report (Thumbs-up and Thumbs-down) |
If the bot has a thumbs up-thumbs down feedback enabled, you can understand on a message level if the user understood the message | User Rating | Dashboard |
|
Feedback Report (User Rating from 1-5 and Reviews) |
Rating of 1-5 given by the end-user to the bot or agent. Also, show the reviews given by the user |
User Rating | Dashboard |
| Conversation Report | Understand the metric of conversation level data ie. no. of user messages in a conversation, no. of bot messages, did the conversation have a bot break message | Message Analysis | Dashboard |
| Skill Analysis Report | Understand the conversations and users at the step level | Skill Analysis | Dashboard |
| Message Report |
Understand the messages exchanged with the bot. Which messages led to a bot break, link to transcripts of the users, user-level data |
Message Analysis | Dashboard |
| Smart Funnel Report | Understand where the user dropped off and the reason for the drop off for your main use cases | Smart Funnel | Dashboard |
| Weekly Performance Emailer | Every Monday, get the overall bot metric into your inbox | Over Email | Sent Over email |
| Bot Automation Drop Alerting | If the bot automation drops further than the threshold, real-time alerting can be setup | Over Email | Sent over email |