Introduction to Our Intelligent Analytics


Intelligent Analytics empowers teams to get a comprehensive overview of how the IVAs are performing. Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time. The user messages/conversations with historical data can help answer the toughest questions about users. Boost your IVA’s conversations’ success with this tool.

This tool consists of multiple sections with each section containing metrics and data about a different aspect of the IVA. The multiple sections include:

  • Overview
  • Skill Analysis
  • Message Analysis
  • AI Recommendations
  • Word Analysis
  • Smart Funnel
  • CSAT

Through this document, we shall explore the different types of metrics available for tracking and analyzing the IVA using the real-time Intelligent Analytics tool. 

Accessing the Tool

Below is the home screen you will get to see once you have successfully logged-in.

There are various metrics related to a bot. To understand each and every metric, you need to go through the data that they represent. If your bot is live for the end-users, you will get to see all the data on the overview page of Intelligent Analytics. 

If your bot is new, and if you try to check the analytics metrics, you won’t be able to see any data, as there has been no activity of users on your bot.

What is Demo Data?

At the bottom of the sidebar, you will see a toggle switch. It is used for switching between staging data and demo data. Demo data is data for demonstration purposes, that would give you an idea of each and every metric on the overview page.