What if the bot is not able to answer your users’ questions? We would need a human to intervene and provide resolution to those queries. You can easily connect your bot with an agent chat solution on our platform by using the Smart Agent Chat tool.
The Chat Solutions is powered entirely by Artificial Intelligence (AI) or by a combination of AI and Chat Agents. This tool is created for operationally managing user chats, by establishing a connection between a bot and an agent.
Agents and Team Leads are the users of this tool. They can take daily chats on their business as agents and analyze or monitor chats as team leads.
There are three sections in this tool:
My Chats is a section, where you converse with users i.e. agents receive and send messages.
Tip: In case a bot is unable to respond to a query, which is outside the chat flow,the chat is handed over to a chat agent.
Chat flows are designed to guide the user through a specific problem and to ensure the best experience for all users. And our Smart Agent Chat tool helps connect users to agents for answering their queries.
Tip: “Agents” are people who chat with the users on the tool.
Businesses and Teams are sections to analyze your business/team data and configure respective settings for incoming chats.
The sidebar remains constant throughout the tool.