A collaborative WhatTalk inbox empowers you to access and manage customer conversations. It’s a centralized point of contact where you can:
This all-in-one inbox facilitates seamless communication, enabling productive enhancement and stress reduction. Here are the key features of a shared inbox in WhatTalk.
WhatTalk offers five types of classifications that enhance inbox organization:
A shared inbox ensures everyone has transparent visibility into task assignments and work distribution.
In addition to message categorization, a shared inbox ensures different chat actions. WhatTalk’s streamlined interface allows the following actions:
Ultimately, this helps you better serve each customer while avoiding confusion.
A shared inbox allows you to add private notes during a chat for future reference or agent collaboration. All team members can leave notes on the customer they’re chatting with for better customer support.
The switch filter feature on WhatTalk’s shared inbox allows you to filter messages based on different criteria, such as sender and message status. You can toggle to sift through messages using filters.
For example, if you want to filter all messages sent within the past week, you would filter by entering the start and end dates.
WhatTalk allows you to add team members to your shared inbox and assign them roles for effective customer management and access controls. You get to grant specific privileges for maximum efficiency.
For example, you can set permissions and control the level of access to team members. You can also grant specific privileges on message categorization and chat actions.
Thanks to WhatTalk’s shared inbox, you can unlock many impeccable features. Leverage the power of a collaborative inbox and make customer chat management on WhatTalk a breeze!
It’s time to say goodbye to cluttered inboxes and optimize your messaging with WhatTalk. Contact us to start your journey today.
Not at all! You can include multimedia in your pre-canned responses for comprehensive customer support- Documents, videos, text, Images and Pin Location.
For effective collaboration, each brand can define roles with different permissions. Your admin will determine which actions you can perform and which categories of messages you can view. However, it’s advisable to allow everyone to view all unassigned messages, and you can always have access to your personal “Mine” messages.
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